|
How can I send you a Print Job? You can use our online system to upload your work immediately! If you are unsure of how to use our online system, you can call us and a sales rep will help you get started!
Why are our prices so low? Because we are a "gang run" style print company, we are able to offer lower prices than our competition. We print the day's orders on a 40” x 28” sheet and cut the jobs apart in order to reduce the costs of making plates and other fixed setup charges. Your job needs special attention? No problem! We can do extras such as perforations, folding, scoring, binding, die-cutting, 5th (and 6th) colors, and more!
What shipping options do I have? Delta Air Cargo, Southwest Cargo, US Air Cargo, UPS, Greyhound, US Postal Service, and Courier. If you have questions call us and we'll work with you to get your order to you in a cost effective and timely manner.
What payment options are available? Due to our quick turnaround, all orders must be prepaid. We accept Visa, MasterCard, and American Express. If you would like to pay with a check or money order, please overnight the check to us. Most of our customers use the Post Office's Express Mail for this.
How do I order multiple items? Place a separate order for each piece you want printed. For example, if you want 2 different postcards, then place 2 separate orders. The price for 5,000 of one postcard is not the same as the price for 2,500 each of 2 different brochures.
What kind of paper do you use? All postcards and business cards are printed on 12 point card stock with an aqueous coating.
How long will it take to get my order delivered to me? Your order will ship 3-5 business days after it is submitted and paid for. UPS Ground shipping takes from 1 to 5 business days depending on your distance from our facility in Los Angeles.
What file formats are accepted? We accept any Mac or PC rasterized file format. This includes tiffs, jpegs, flattened psds, flattened pdfs, and eps. If you are going to send an eps, please convert all fonts to curves or outlines.
What types of media do you accept? We prefer you to upload your order through the online ordering system, or via ftp or email. But we will accept a Mac or PC CD.
Is there an extra charge for bleeds? No. Unlike many other companies, all our prices include full bleeds free of charge. The bleeds should be 1/8" all around.
How long will it take to upload my files? Uploading may take a very long time depending on your connection speed. You can check the bottom of your browser for a status bar.
Should I do anything special if I'm on AOL? If you use America Online, you should be aware that AOL can limit your inactivity on the web and disconnect you if you are not a current, active user. Uploading files appears to be inactivity to AOL. It is recommended that you keep your AOL email account open at the same time you are uploading your files. This can trick AOL programming into thinking you are still active on the Internet, thereby preventing the possibility of getting disconnected during your file upload.
|